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Human Resource [HR] Management is the management of an organization’s employees. While human resource management is sometimes referred to as a “soft” management skill, effective practice within an organization requires a strategic focus to ensure that people resources can facilitate the achievement of organizational goals. Employees in any business are it’s most important assets. Like any assets employees need to be carefully managed and nurtured in order to perform at optimum levels. Topics covered include staff training, workplace conditions, work teams, positive discipline, handling grievances and complaints and much more.

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There are 10 lessons in this course:

  1. Human behaviour
    • Individual and Group Behaviour
    • Perception
    • Gestalt Theory of Perception
    • Influence on Perception such as Behaviour, Appearance, Expectations, The Primary Effect, Attribution, and Schemas
    • Perception and Reality
    • Selective Attention
    • Central Traits
    • Attribution
    • Kelley's Theory of Attribution: Consensus, Consistency, Distinctiveness, Attribution Errors, Protecting the Self, Prejudice
    • Changing our Perceptions
    • Defense Mechanisms: Repression, Displacement, Rationalization, Projection, Reaction-Formation, Intellectualization, Denial, Sublimation
    • Psychologically Healthy Individuals: Psychologically Healthy Strategies for Dealing with Unwanted or Difficult Emotions, Relaxation or Meditation, Reasoning it Out, Benign Appraisal
    • Influences on Human Behaviour
    • Socialization
    • Influence of One's family, school, peers, and society
  2. Workplace Communications
    • What is Communcation?
    • Variables Affecting Communication
    • What is Effective Communication?
    • Listening Skills: Active Listening
    • Giving Clear Instructions
  3. Workplace Conditions
    • Unions
    • Workplace Bullying and Violence
    • Workplace Design
    • Office Landscaping
    • Health and Safety
  4. Controlling Operations
    • Supervising Staff
    • Managing a Project
    • Giving Directives and Introducing Change
    • Giving Orders
    • Dealing with Contingencies
    • Developing Contingency Plans
    • Problem Solving Methodology
    • Control: Stock, Quality, Production, Financial
    • Labour Utilization
  5. Recruitment and Induction
    • Recruitment
    • Advertising a Position
    • Interviewing
  6. Staff training
    • Responsibilities of a Trainer
    • Qualities of a Good Trainer
    • Factors Affecting Learning
    • Self-Esteem
    • Interest and Motivation
    • Assessing Training Needs
    • Sources of Information for a Needs Assessment
    • Communication Barriers
    • Effective Questioning: Principles
    • Factors that affect Learning
  7. Work teams
    • Heider's Balance Theory
    • Styles on how to handle conflicts
    • Delegation
    • Negotiation
  8. Positive Discipline
    • Static and Dynamic Discipline
    • Rules enforcement
    • Disciplinary Interview
    • Behaviour Modification methods
  9. Grievances & Complaints
    • Detecting a Problem
    • Dealing with Grievances
  10. Monitoring and reporting
    • Regular Review
    • Report Writing
    • Work Study and Techniques

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.



  • Explain how perception, learning and prior experience influence human behaviour
  • Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
  • Explain factors that contribute to overall workplace conditions and can affect workplace culture
  • Explain basic supervising practices for controlling business or department operations
  • Identify essential processes in the recruitment and induction of employees
  • Describe the key elements of planning and conducting effective staff training
  • Describe how team processes can be used to improve performance and productivity
  • Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
  • Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
  • Explain the importance of monitoring workplace processes and performance, and how to report your observations.
Enrolment Information
Philippine: P13,500.00 PHP
Course Code: VBS107
Duration: 100 hours
Qualification: Certificate
Exam: Optional
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